FAQS
Frequently Asked Questions
Everything you need to know before you order.
Ordering & Payment
Is Cash on Delivery (COD) available?
Yes. GullBee offers Cash on Delivery across Pakistan — you can pay in cash when your order arrives at your doorstep.
What other payment methods do you accept?
Alongside COD, we accept online payment via debit/credit card, JazzCash, and Easypaisa. Prepaid orders may receive an additional discount.
How do I place an order?
Simply add the Glow Repair Serum to your cart and check out with your name, phone number, and address — or message us directly on WhatsApp/Instagram to order.
Can I change or cancel my order after placing it?
Yes, as long as the order hasn't been dispatched yet. Contact us immediately at contact@gullbee.com or via WhatsApp with your order details.
Shipping
Do you deliver across all of Pakistan?
Yes, we deliver nationwide, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond.
How long does delivery take?
Orders are typically delivered within 3–5 business days in major cities, 5–7 business days for other areas.
Product & Ingredients
What does the Glow Repair Serum contain?
Vitamin C (Ascorbic Acid), Retinol (Vitamin A), Niacinamide (Vitamin B3), and Hyaluronic Acid (Sodium Hyaluronate), along with supporting ingredients for texture and stability.
Is it suitable for all skin types?
Yes, it's formulated for all skin types, for both men and women. If you have very sensitive or reactive skin, we recommend a patch test and starting with alternate-night use.
Can I use it if I'm pregnant or breastfeeding?
This serum contains Retinol and Glycolic Acid. Please consult your doctor before using any Retinol-based product during pregnancy or breastfeeding.
Do I need to use sunscreen with this product?
Yes, always. Retinol increases sun sensitivity, so daily SPF 30+ is essential while using this serum.
How long until I see results?
Most active ingredients like Vitamin C, Niacinamide, and Retinol show visible improvement with consistent nightly use over 4–8 weeks. Skin renewal takes time, so consistency matters more than speed.
Is GullBee's product original?
Yes. GullBee Glow Repair Serum is manufactured in Pakistan with a batch number and expiry date printed on every bottle.
Returns
What if I'm not happy with my order?
Please see our Shipping & Returns page for our full return and replacement policy.
What if my product arrives damaged?
Contact us within 48 hours of delivery with your order number and a photo of the item, and we'll arrange a replacement.
Still have questions? Email contact@gullbee.com or message us on Instagram/TikTok/Facebook @thegullbee.
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