SHIPPING & RETURNS

Ordering, Delivery & Returns — In Plain Language

No fine-print surprises. Here's exactly how ordering, delivery and returns work.

Nationwide Delivery

Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond.

3–5 / 5–7 Business Days

3–5 days for major cities, 5–7 days for other areas across Pakistan.

COD, Card, JazzCash, Easypaisa

Pay on delivery or online at checkout. Prepaid orders may get an extra discount.

SHIPPING

Shipping Policy

Processing & Delivery Time

Orders are typically delivered within 3–5 business days in major cities (Karachi, Lahore, Islamabad, Rawalpindi) and 5–7 business days for other areas across Pakistan. You'll receive order confirmation and a tracking number once it ships.

Delivery Charges

Free delivery on all orders across Pakistan.

Payment Options

Cash on Delivery (COD), debit/credit card, JazzCash, and Easypaisa. Prepaid orders may receive an additional discount.

Changing or Cancelling an Order

You can change or cancel your order as long as it hasn't been dispatched yet. Contact us immediately at contact@gullbee.com or via WhatsApp with your order details.

RETURNS & REPLACEMENTS

Returns & Exchange Policy

Damaged or Wrong Item

If your bottle arrives damaged or you received the wrong item, contact us within 48 hours of delivery with your order number and a photo of the item, and we'll arrange a free replacement.

Unopened, Unused Bottles

If the bottle is still sealed and unused, you can request a return within 7 days of delivery for a refund or exchange.

Please note: Because Glow Repair Serum is a leave-on skincare product, we can't accept returns on bottles that have been opened or used, unless the product itself was defective — this is standard for skincare and cosmetics, and protects every customer from receiving a previously opened bottle.

How to Start a Return

Email contact@gullbee.com or message us on WhatsApp/Instagram with your order number and reason for return. We'll confirm next steps and, if approved, arrange pickup or provide a return address.

STILL HAVE A QUESTION?

We're Not Hiding Behind a Policy Page

If anything above doesn't cover your situation, just message us directly.

Check the FAQ