Frequently Asked Questions
Ordering & Payment
Q: Is Cash on Delivery (COD) available?
A: Yes. GullBee offers Cash on Delivery across Pakistan — you can pay in cash when your order arrives at your doorstep.
Q: What other payment methods do you accept?
A: Alongside COD, we accept online payment via debit/credit card, JazzCash, and Easypaisa. Prepaid orders may receive an additional discount.
Q: How do I place an order?
A: Simply add the Glow Repair Serum to your cart and check out with your name, phone number, and address — or message us directly on WhatsApp/Instagram to order.
Q: Can I change or cancel my order after placing it?
A: Yes, as long as the order hasn’t been dispatched yet. Contact us immediately at contact@gullbee.com or via WhatsApp with your order details.
Shipping
Q: Do you deliver across all of Pakistan?
A: Yes, we deliver nationwide, including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and beyond.
Q: How long does delivery take?
A: Orders are typically delivered within 3–5 business days in major cities, 5–7 business days for other areas.
Product & Ingredients
Q: What does the Glow Repair Serum contain?
A: Vitamin C (Ascorbic Acid), Retinol (Vitamin A), Niacinamide (Vitamin B3), and Hyaluronic Acid (Sodium Hyaluronate), along with supporting ingredients for texture and stability.
Q: Is it suitable for all skin types?
A: Yes, it’s formulated for all skin types, for both men and women. If you have very sensitive or reactive skin, we recommend a patch test and starting with alternate-night use.
Q: Can I use it if I’m pregnant or breastfeeding?
A: This serum contains Retinol and Glycolic Acid. Please consult your doctor before using any Retinol-based product during pregnancy or breastfeeding.
Q: Do I need to use sunscreen with this product?
A: Yes, always. Retinol increases sun sensitivity, so daily SPF 30+ is essential while using this serum.
Q: How long until I see results?
A: Most active ingredients like Vitamin C, Niacinamide, and Retinol show visible improvement with consistent nightly use over 4–8 weeks. Skin renewal takes time, so consistency matters more than speed.
Q: Is GullBee’s product original and registered?
A: Yes. GullBee Glow Repair Serum is manufactured in Pakistan and registered with DRAP, with a batch number and expiry date printed on every bottle.
Returns
Q: What if I’m not happy with my order?
A: Please see our Shipping & Returns page for our full return and replacement policy.
Q: What if my product arrives damaged?
A: Contact us within 48 hours of delivery with your order number and a photo of the item, and we’ll arrange a replacement.
Still Have Questions?
Email us at contact@gullbee.com or message us on Instagram/TikTok/Facebook @thegullbee — we’re happy to help.